Terms and conditions of use
Site Visitor - a person who came to the site kvartuk.com without the purpose of placing an Order.
User - an individual, a visitor to the Site who accepts the terms of this Agreement and wants to place Orders in the online store vikey.moda
Buyer - User who placed an Order in the online store kvartuk.com
Seller - the Vikey atelier store, whose products are posted in the online store.
Online store - an Internet site located on the Internet at kvartuk.com , where the Products offered for purchase are presented, as well as the terms of payment and delivery of the Products to Buyers.
Website - kvartuk.com.
Product - clothing, accessories and other products presented for sale on the Site.
Order - a duly completed Buyer's request for the purchase and delivery to the address specified by the Buyer / by self-pickup of the Products selected on the Site.
1. General provisions
1.1. The Seller sells the Products through the online store at kvartuk.com.
1.2. By ordering Products through the online store, the User agrees to the terms of sale of Products set out below (hereinafter referred to as the Terms of Sale of Products). In case of disagreement with this User Agreement (hereinafter referred to as the Agreement / Public Offer), the User must immediately stop using the service and leave the site kvartuk.com.
1.3. These Terms of Sale of Goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and paragraph 2 of Article 437 of the Civil Code of the Russian Federation.
1.4. The Agreement can be changed by the Seller unilaterally without notifying the User / Buyer. The new version of the Agreement comes into force upon the expiration of 10 (Ten) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.
1.5. The public offer is recognized as accepted by the Site Visitor / Buyer from the moment the Visitor registers on the Site, the Buyer places an Order on the Site, and also from the moment the Buyer accepts the Order by phone +7 (906) 138-50-89.
1.6. A retail sales contract is considered concluded from the moment the Seller issues a cash or sales receipt to the Buyer, or other document confirming payment for the goods.
1.7. By informing the Seller his e-mail and phone number, the Site Visitor / User / Buyer consents to the use of the specified means of communication by the Seller, as well as by third parties involved by him for the purpose of fulfilling obligations to Site Visitors / Users / Buyers, in order to send advertising and informational nature, containing information about discounts, upcoming and current promotions and other events of the Seller, about the transfer of the order for delivery, as well as other information directly related to the fulfillment of the Buyer's obligations under this Public Offer.
2. Subject matter of the agreement
2.1. The subject of this Agreement is to enable the User to purchase for personal, family, household and other needs not related to the implementation of entrepreneurial activities, the Goods presented in the catalog of the online store at kvartuk.com.
2.2. This Agreement applies to all types of Goods and services presented on the Site, as long as such offers with a description are present in the catalog of the online store.
3. Registration on the site
3.1. Registration on the Site is carried out using the 'Registration' pop-up window.
3.2. Registration on the Site is optional for placing an Order.
3.3. The Seller is not responsible for the accuracy and correctness of the information provided by the User during registration.
3.4. The User undertakes not to disclose to third parties the login and password specified by the User during registration. If the User has any suspicions about the security of his login and password or the possibility of their unauthorized use by third parties, the User undertakes to immediately notify Kvartuk company by sending a corresponding e-mail to the address: firstname.lastname@example.org.
3.5. Communication of the User / Buyer with managers and other representatives of the Seller should be based on the principles of generally accepted morality and communication etiquette. It is strictly forbidden to use obscene words, abuse, offensive language, as well as threats and blackmail, no matter in what form and to whom they were addressed.
4. Product and order of making a purchase
4.1. The Seller ensures the availability of the Goods presented on the Site in his warehouse. The photographs accompanying the Product are simple illustrations to it and may differ from the actual appearance of the Product. Descriptions / characteristics accompanying the Product do not claim to be exhaustive and may contain typographical errors. To clarify information on the Goods, the Buyer should contact the Customer Support Service.
4.2. In the absence of the Goods ordered by the Buyer in the Seller's warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer's Order, notifying the Buyer about this by sending an appropriate e-mail to the address indicated by the Buyer during registration.
4.3. The Buyer is fully responsible for the provision of incorrect information, which entailed the impossibility of the Seller's proper performance of its obligations to the Buyer.
4.4. After placing the Order on the Site, the Buyer is provided with information about the estimated delivery date by sending an email to the address specified by the Buyer during registration, or by phone. The manager serving this Order clarifies the details of the Order, agrees the delivery date.
4.5. The expected date of transfer of the Order to the Delivery Service is communicated to the Buyer by the manager serving the Order, by e-mail or during a test call to the Buyer. The date of transfer of the Goods can be changed by the Seller unilaterally if there are objective, in the opinion of the Seller, reasons.
5. Order delivery
5.1. The methods, as well as the approximate delivery time of the Goods sold by kvartuk.com, are indicated on the Site in the section 'Shipping' at kvartuk.com/en/info/shipping-and-payment Specific delivery times may be agreed between the Buyer and the operator upon order confirmation.
5.2. The territory of delivery of the Goods presented on the Site is not limited to the borders of the Russian Federation.
5.3. Delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
5.4. Upon delivery, the Order is handed over to the Buyer or to a third party specified in the Order as the recipient (hereinafter the Buyer and the third party are referred to as the 'Recipient'). If it is impossible to receive the Order paid by cash by the above persons, the Order can be handed over to a person who can provide information about the Order (shipment number and / or full name of the Recipient), as well as pay the cost of the Order in full to the person delivering the Order.
5.5. In order to avoid cases of fraud, as well as to fulfill the obligations specified in clause 5. of this Agreement, upon delivery of the prepaid Order, the person delivering the Order has the right to request a document proving the identity of the Recipient, as well as indicate the type and number of the document provided by the Recipient on receipts for the Order. The Seller guarantees the confidentiality and protection of the Recipient's personal data (clause 9.3.).
5.6. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Order is handed over to him and the Order Recipient affixes a signature in the documents confirming the delivery of the Order.
5.7. The cost of delivery for each Order is calculated individually, based on information about the weight of the Goods, the region and the method of delivery, as well as (if necessary) the form of payment, and is indicated on the Site at the last stage of ordering.
5.8. The Seller's obligation to transfer the goods to the Buyer is considered fulfilled at the time the courier delivers the Goods to the Recipient or receives the Goods by the Recipient at the post office or at the pre-agreed place of issue of the Order (including at the pick-up point).
5.9. When accepting an Order from a courier, the Recipient is obliged to inspect the delivered Goods and check it for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient signs in the 'Order delivery form' or another similar document provided by the courier and pays for the Order. The signature in the delivery documents indicates that no claims to the Goods have been made by the Recipient and the Seller has fully and properly fulfilled his obligation to transfer the Goods.
5.10. To clarify the date, time and, if necessary, the delivery route, contact the manager who contacts the Buyer to confirm the Order.
5.11. The User understands and agrees that: delivery is a separate service that is not an integral part of the Goods purchased by the Buyer, the performance of which ends at the moment the Receiver receives the Goods and makes payment for it. Claims to the quality of the purchased Goods arising after receipt and payment of the Goods are considered in accordance with the Law of the Russian Federation 'On Protection of Consumer Rights' and the warranty obligations of the respective Seller. In this regard, the purchase of the Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purpose of warranty service or replacement, does not make it possible to carry out warranty service or replace the Goods by visiting the Buyer and does not imply the possibility of refunding the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Goods as such, in accordance with the Law of the Russian Federation 'On Protection of Consumer Rights.'
6. Payment for goods
6.1. The price of goods sold in the online store is indicated in rubles of the Russian Federation.
6.2. The price of the Goods is indicated on the Site. In case of an incorrect indication of the price of the Goods ordered by the Buyer, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or to cancel the Order. If it is impossible to contact the Buyer, this Order is considered canceled.
6.3. The price of the Goods on the Site can be changed by the Seller unilaterally. In this case, the price for the Goods ordered by the Buyer is not subject to change. The price of the Goods may vary by region.
6.4. Kvartuk.com has the right to provide discounts on Products and install a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Sellers independently and are indicated on the Site and can be changed by the Seller unilaterally. (If, when applying a discount / bonus, the recalculated cost of the Goods includes a penny, such cost of the Goods shall be rounded down to a multiple of 1 (One) ruble.)
6.5. When carrying out marketing activities involving the investment of any objects in shipments with the Buyer's Order, the delivery of these investments is carried out at the expense of the Buyer. In order to refuse an investment, the Buyer must contact the Customer Service.
6.6. The Seller keeps statistics on the orders purchased by the Buyer. The Seller has the right to unilaterally determine the payment methods available to the respective Buyer, based on the statistics of actions taken by the Buyer in relations with the Seller.
6.7. An order is considered incomplete if the Buyer reported a change in the purchase decision before the start of assembling the order in the warehouse. If the Buyer informs the Seller about this after the start of assembling the order in the warehouse, then such an Order is considered rejected. The Seller has the right to decide to block the 'Upon receipt' service for the Buyer in relation to the Goods being sold, firstly, if, in accordance with the specified statistics, within the framework of 4 or more orders previously issued in a row, the volume of goods rejected by the Buyer will amount to more than 80 percent of the total volume of delivered goods. ... Secondly, if the share of incomplete orders is more than 60% of the total number of completed orders and the number of incomplete orders is at least 5. Subsequently, the Buyer will be able to use the 'Upon receipt' service again only after redemption of one to three orders for a total of 7000 rubles in for three months.
6.8. The Seller has the right to limit the payment methods available to the Buyer, depending on the volume of previous orders. The 'Upon receipt' payment method for goods may not be available for customers who have placed more than 5 orders or 5 items within 14 days, or confirmed more than 3 orders or 3 items within 2 days.
7. Return of goods and money
7.1. The return of the Goods is carried out in accordance with the 'Return Policy' indicated on the Site at http://kvartuk.com/en/info/returns-and-guarantee.
7.2. Return of good quality goods
7.3. Return of goods of inadequate quality:
7.4. Refunds are made by returning the cost of the paid Goods to the details specified when returning the goods. On the website at the bottom of the order, in the 'Send message' field, you must enter the details to which you want to return the money.
8.1. The Seller is not responsible for damage caused to the Buyer as a result of improper use of the Products purchased from the online store.
9. Confidentiality and information protection
9.1. The personal data of the User / Buyer is processed in accordance with the Federal Law 'On Personal Data' No. 152-ФЗ.
9.2. When registering on the Site, the User provides the following information: Last name, First name, Patronymic, contact phone number, email address, date of birth, gender, delivery address of the goods.
9.3. By providing his personal data to the Seller, the Site Visitor / User / Buyer agrees to their processing by the Seller, including in order to fulfill the Seller's obligations to the Site Visitor / User / Buyer under this Public Offer, the Seller's promotion of goods and services, conducting electronic and sms surveys , monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, holding prize draws among Site Visitors / Users / Buyers, monitoring the satisfaction of the Site Visitor / User / Buyer, as well as the quality of services provided by the Seller.
9.4. The processing of personal data means any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (including transfer to third parties, not excluding cross-border transfer, if the need for it arises in the course of fulfilling obligations), depersonalization, blocking, deletion, destruction of personal data.
9.4.1. The Seller has the right to send informational messages, including advertising messages, to the e-mail and mobile phone of the User / Buyer with his consent, expressed through the commission of actions that uniquely identify this subscriber and allow him to reliably establish his will to receive the message. The User / Buyer has the right to refuse to receive advertising and other information without explaining the reasons for the refusal by informing Vikey.moda of his refusal by phone +7 (906) 138-50-89, or by sending a corresponding application to the Seller's email address: email@example.com. Service messages informing the User / Buyer about the order and the stages of its processing are sent automatically and cannot be rejected by the User / Buyer.
9.4.2. Withdrawal of consent to the processing of personal data is carried out by revoking the acceptance of this Public Offer in the form indicated by here .
9.6. The Seller is not responsible for the information provided by the User / Buyer on the Site in a public form.
9.7. The Seller has the right to record telephone conversations with the User / Buyer. At the same time, the Seller undertakes: to prevent attempts of unauthorized access to information received during telephone conversations, and / or its transfer to third parties not directly related to the execution of Orders, in accordance with paragraph 4 of Art. 16 of the Federal Law 'On Information, Information Technologies and Information Protection'.
10. Duration of the Public Offer
10.1. This Public Offer comes into force from the moment it is accepted by the Site Visitor / Buyer, and is valid until the acceptance of the Public Offer is withdrawn.
11. Additional terms
11.1. The Seller has the right to assign, or in any other way transfer his rights and obligations arising from his relationship with the Buyer, to third parties.
11.2. The online store and the services provided may be temporarily partially or completely unavailable due to preventive or other work or for any other technical reasons. The technical service kvartuk.com has the right to periodically carry out the necessary preventive or other work with or without prior notice to the Buyers.
11.3. The provisions of Russian law apply to the relationship between the User / Buyer and the Seller.
11.4. In case of any questions and claims from the User / Buyer, he must contact the Seller by phone or in any other accessible way. The parties will try to resolve all disputes that arise through negotiations, if an agreement is not reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.
11.5. The recognition by the court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.